Terms of Service

Last updated: 2026-09-21

1. Overview

This website, Westholm Living, is operated by Norica Group LTD (business registration number HE490510), Charilaou Xyloforou, 13, Agios Athanasios, 4103, Limassol, Cyprus ("we", "us", "our"). By visiting our website or purchasing from us, you agree to these Terms of Service together with our Shipping Policy, Refund Policy and Privacy Policy. Please read them carefully before using the website.

2. Eligibility

By using this website you confirm that you are at least the age of majority in your country of residence, or that you have the consent of a parent or guardian.

3. Products and information

We sell furniture, lighting and home accessories. We make every effort to display product colours, dimensions and images as accurately as possible, but we cannot guarantee that your screen displays colours exactly. Natural materials such as wood, marble, rattan and linen vary from piece to piece. Please check all measurements before ordering. We reserve the right to correct errors, update information and limit quantities at any time.

4. Orders and acceptance

When you place an order you will receive an order confirmation email. This confirms that we have received your order but does not constitute acceptance. We reserve the right to refuse or cancel any order, for example where we suspect fraud or unauthorised activity, where a product is unavailable, where a pricing or product error has occurred, or where we cannot ship to the address provided. If we cancel an order after payment, you will receive a full refund.

5. Prices and payment

Prices are displayed in the currency available for your region and may change without notice. Prices for customers in the European Union include applicable VAT. Payment is due in full at the time of order using the payment methods offered at checkout. Payments are processed securely by trusted third-party payment providers; we do not store full card details. See our Payment Options & Security page for details.

6. Shipping

We offer free standard shipping to all supported countries. Delivery times stated on the website are estimates only. We are not responsible for delays caused by carriers, customs or other circumstances outside our control. Full details are available in our Shipping Policy.

7. Returns and refunds

Returns and refunds are handled in accordance with our Refund Policy. Nothing in these terms limits your statutory rights as a consumer.

8. Warranty

Our products are covered by a 2-year warranty against manufacturing defects from the date of delivery, in addition to your statutory rights. The warranty does not cover normal wear and tear, accidental damage, incorrect installation or use outside the product's intended purpose. Light bulbs are consumables and are excluded unless they arrive faulty. See our Warranty page.

9. Electrical products and installation

Hard-wired lighting must be installed by a qualified electrician in accordance with local regulations. Always check the voltage, bulb type and IP rating stated on the product page before purchase and installation. We are not liable for damage resulting from incorrect installation or use.

10. Prohibited use

You may not use the website for any unlawful purpose, submit false or misleading information, attempt fraud, upload malicious code, scrape or copy content, or interfere with the security of the website.

11. Intellectual property

All content on this website, including text, images, graphics, logos and design, is owned by or licensed to Norica Group LTD and is protected by applicable intellectual property laws. You may not reproduce or use it for commercial purposes without our written permission.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from your use of the website or the products. Our total liability for any claim is limited to the amount you paid for the product concerned. Nothing in these terms excludes liability that cannot be excluded under applicable law.

13. Changes to these terms

We may update these Terms of Service from time to time. The version published on this website at the time of your order applies to that order.

14. Governing law

These terms are governed by the laws of the Republic of Cyprus, without prejudice to any mandatory consumer protection rules of the country in which you reside. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Contact

Trade name: Westholm Living

Operator: Norica Group LTD

Business registration number: HE490510

Address: Charilaou Xyloforou, 13, Agios Athanasios, 4103, Limassol, Cyprus

Email: info@westholmliving.com

Phone: +852 9290 9472

Customer support hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+01:00)

Response time: We aim to respond to all enquiries within 1–2 business days.