Payment Options & Security
We aim to provide a simple, secure and transparent checkout experience. All payments must be completed at the time of purchase before an order can be processed.
Accepted payment methods
We accept a range of secure payment methods, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Klarna, where available
Available payment methods may vary depending on your country, currency and the options shown at checkout.
Payment processing
Payment is required when your order is placed. Orders are not confirmed, processed or shipped until payment has been successfully completed. If a payment is declined, fails or is not authorised, the order will not be completed. Once your payment has been approved, you will receive an order confirmation email with your order details.
Pricing and currency
Product prices are displayed in the currency available for your region. We offer free standard shipping on all orders. The total order amount is shown at checkout before you complete your purchase.
Secure payment processing
Our website uses secure checkout technology and SSL encryption to protect your information during checkout. We do not store full credit card details on our servers. Payments are processed through trusted third-party payment providers. Your personal information is handled in accordance with our Privacy Policy.
Fraud prevention
For customer protection, orders may be reviewed for potential fraud or unauthorised activity. We reserve the right to cancel, hold or request additional verification for any order if fraud or unauthorised activity is suspected. If additional verification is required, our customer support team will contact you using the details provided at checkout.
Refunds
Refunds are handled according to our Refund Policy. Approved refunds are issued to the original payment method whenever possible. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account after it has been processed.
Failed or duplicate payments
If your payment fails, please check that your billing details, card information and payment method are correct before trying again. If you believe you have been charged more than once, please contact our customer support team so we can review the issue.
Contact us
Trade name: Westholm Living
Operator: Norica Group LTD
Business registration number: HE490510
Address: Charilaou Xyloforou, 13, Agios Athanasios, 4103, Limassol, Cyprus
Email: info@westholmliving.com
Phone: +852 9290 9472
Customer support hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+01:00)
Response time: We aim to respond to all enquiries within 1–2 business days.