Refund Policy

Last updated: 2026-09-21

1. Return eligibility

We offer a 30-day return policy. You have 30 days after receiving your order to request a return. To be eligible, the item must be unused, in its original condition and in its original packaging, with all parts and accessories included. You will also need your order number or proof of purchase.

2. How to start a return

To start a return, contact us at info@westholmliving.com with your order number and the reason for the return. If your return is accepted, we will send you return instructions and the return address. Items sent back without first requesting a return will not be accepted.

3. Return shipping costs

The customer is responsible for the cost of return shipping unless the item is faulty, damaged, incorrect or the return is otherwise required by applicable consumer law. We recommend using a trackable shipping service; we are not responsible for parcels lost in transit on the way back to us.

4. Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us as soon as possible (ideally within 48 hours of delivery) with your order number, a description of the issue and clear photos of the product and packaging, so that we can evaluate the issue and make it right with a replacement, replacement part or refund.

5. Non-returnable items

• Items that have been installed, assembled beyond inspection, used or damaged after delivery

• Items not in their original condition or original packaging

• Custom-made or personalised items

• Gift cards

• Requests made more than 30 days after delivery

6. Exchanges

We do not guarantee direct exchanges. The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order for the new item.

7. Right of withdrawal (EU/EEA and UK customers)

If you are a consumer in the EU, EEA or UK, you have the statutory right to cancel your order within 14 days of receiving the goods without giving a reason. Our 30-day return policy extends this period. Statutory rights, including rights in respect of faulty goods, are not affected by this policy.

8. Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, your refund will be issued to your original payment method within 7 business days. Please note that it can take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Contact us

Trade name: Westholm Living

Operator: Norica Group LTD

Business registration number: HE490510

Address: Charilaou Xyloforou, 13, Agios Athanasios, 4103, Limassol, Cyprus

Email: info@westholmliving.com

Phone: +852 9290 9472

Customer support hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+01:00)

Response time: We aim to respond to all enquiries within 1–2 business days.