Warranty

2-year warranty on every product

Everything we sell is covered by a 2-year warranty against manufacturing defects, counted from the day your order is delivered. This warranty is in addition to your statutory consumer rights.

What is covered

Faults in materials or workmanship – for example a lamp that stops working, a wobbly joint or a finish that peels under normal use.

What is not covered

Normal wear and tear, accidental damage, incorrect installation, or use outside the product's stated purpose (such as an indoor light used outdoors). Light bulbs are consumables and are excluded unless they arrive faulty.

How to make a claim

Contact us with your order number, a short description and a photo or video of the problem. We will replace the item, send a replacement part or refund you – whichever solves it fastest.

Customer support

Trade name: Westholm Living
Operator: Norica Group LTD
Business registration number: HE490510
Address: Charilaou Xyloforou, 13, Agios Athanasios, 4103, Limassol, Cyprus
Email: info@westholmliving.com
Phone: +852 9290 9472
Customer support hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+01:00)
Response time: We aim to respond to all enquiries within 1–2 business days.