FAQ
Ordering
How do I place an order?
Browse our products, add the items you want to your cart and proceed to checkout. Enter your contact details, shipping address and payment information to complete your order. You will receive an order confirmation email once your order has been placed.
Can I change or cancel my order?
Orders are processed as quickly as possible, so we cannot guarantee changes or cancellations after an order has been placed. Contact us at info@westholmliving.com immediately and we will do our best to help if your order has not yet been dispatched.
Shipping & delivery
Where do you ship?
We ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States.
How much does shipping cost?
We offer free standard shipping on all orders to all supported countries, with no minimum purchase.
What is your order cut-off time?
Our order cut-off time is 1:00 PM (GMT+01:00), Monday to Friday. Orders placed after the cut-off, on weekends or on public holidays are processed the next business day.
How long does delivery take?
Orders are processed within 0–3 business days. Once dispatched, transit time is usually 4–7 business days. The total estimated delivery time is typically 4–10 business days. Larger items may ship in more than one parcel.
How can I track my order?
Once your order has been dispatched you will receive a shipping confirmation email with tracking details. Tracking information may take up to 48 hours to become active. You can also use our Track Your Order page.
Payment
What payment methods do you accept?
We accept the payment methods shown at checkout. These may include major credit and debit cards, digital wallets such as Apple Pay and Google Pay, and local payment options such as Klarna depending on your country.
Is my payment information secure?
Yes. Payments are processed securely through trusted payment providers using SSL encryption. We do not store your full card details.
Returns & refunds
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unused, in their original condition and in their original packaging. Return shipping costs are covered by the customer unless the item is faulty, damaged or incorrect. See our Refund Policy.
How do I start a return?
Contact us at info@westholmliving.com with your order number and the reason for the return. We will send you return instructions and the return address once the return is approved.
What if I receive a damaged, defective or incorrect item?
Contact us as soon as possible with your order number, a description of the issue and clear photos of the product and packaging. We will arrange a replacement, replacement part or refund.
How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you whether the refund has been approved. Approved refunds are issued to your original payment method within 7 business days. Your bank may need additional time to post it.
Products
Are bulbs included?
The product description and specifications state which bulb type a light takes (for example E27, E14, GU10, G9 or integrated LED) and whether bulbs are included.
Are your lights dimmable?
Some are. The product description states whether a light is dimmable and what kind of dimmer it needs. If you are unsure, contact us before ordering.
Can I use this light in the bathroom or outdoors?
Check the IP rating in the specifications: IP44 or higher for bathrooms, IP65 for outdoors.
Do items need assembly?
Some items arrive flat-packed and need simple assembly. The product description states whether assembly is required.
Customer support
How do I contact customer support?
Email us at info@westholmliving.com or use the form on our contact page.
What are your customer service hours?
Monday–Friday: 9:00 AM–5:00 PM (GMT+01:00). We aim to respond to all enquiries within 1–2 business days.