Shipping Policy

Last updated: 2026-09-21

Shipping destinations

We currently ship to the following countries: Austria, Belgium, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom and United States.

If your country is not listed, please contact us before placing an order and we will let you know whether delivery is possible.

Shipping cost

We offer free standard shipping on all orders to all supported countries. There is no minimum purchase requirement. The total order amount, including any applicable taxes, is shown at checkout before you complete your purchase.

Order cut-off time

Our order cut-off time is 1:00 PM (GMT+01:00), Monday to Friday. Orders placed after the cut-off time, on weekends or on public holidays begin processing on the next business day.

Processing and delivery times

• Handling time: 0–3 business days (Monday–Friday)

• Transit time: 4–7 business days (Monday–Friday)

• Total estimated delivery time: 4–10 business days

Delivery times are estimates and may vary depending on your location, the carrier and circumstances outside our control such as customs processing, public holidays or adverse weather. Larger items such as floor lamps, shelving units and benches may ship in more than one parcel, and parcels may arrive on different days.

Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and link. Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active. You can also follow your parcel on our Track Your Order page.

Carriers

Depending on the destination, we work with carriers including DHL, DPD, GLS, UPS, PostNL, La Poste and local postal services.

Taxes and duties

Prices shown for customers in the European Union include applicable VAT. For destinations outside the EU, import duties or taxes may be collected by the carrier on delivery; these charges are the responsibility of the customer.

Damaged, incorrect or missing deliveries

Please inspect your order on arrival. If an item arrives damaged or you have received an incorrect item, contact us within 48 hours of delivery with your order number, a description of the issue and clear photos of the product and packaging, and we will resolve it as quickly as possible.

If your order has not arrived within 10 business days after dispatch, please contact us and we will open an investigation with the carrier.

Address errors

Please make sure your shipping address is complete and correct at checkout. We cannot be held responsible for parcels delivered to an incorrect address supplied by the customer. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange redelivery or a refund of the product price.

Contact us

Trade name: Westholm Living

Operator: Norica Group LTD

Business registration number: HE490510

Address: Charilaou Xyloforou, 13, Agios Athanasios, 4103, Limassol, Cyprus

Email: info@westholmliving.com

Phone: +852 9290 9472

Customer support hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+01:00)

Response time: We aim to respond to all enquiries within 1–2 business days.